Emergency Plumbing in Dawsonville
Emergency Plumber in Dawsonville, GA
Water on the floor at 2 a.m. is not a good time to start searching. Ryan Chastain, a licensed Master Plumber about 35 miles from Dawsonville, is open 24 hours a day, 7 days a week for Dawson County homeowners.
Short answer: Burst pipe, no water, sewer backup or a gas smell are emergencies. Make it safe first, then call or text Ryan. He is open 24 hours a day, 7 days a week.
- Water spraying: shut off the main valve. On a well, turn off the pump breaker too.
- Gas smell or hissing: get everyone outside first, then call from outside.
- Sewage in the house: stop all water use and call.
- A leak you can contain with a bucket and a closed valve can usually wait for morning, but text Ryan anyway so he knows.
First: stop the water
Where your main shutoff sits depends on how water gets to your house. In Dawsonville, some homes are served by the city or by the Etowah Water and Sewer Authority, and the county’s own ordinance describes both. Those homes have a meter and a main valve, often near the street or in the basement. Other homes in Dawson County have a private well, and the shutoff is at the pressure tank, with a breaker for the pump.
Not sure which you have? Look for a water bill. If you have no bill, you likely have a well. Our guide on how to shut off your water main has the details, and the first ten minutes of a plumbing emergency covers what to do while you wait.
Not sure if it can wait?
Text Ryan a photo and one line about what you see. He will tell you if it needs a call right now.
What counts as an emergency here
- Burst or frozen pipe: see burst pipe. Black Mountain in Dawson County reaches 3,600 feet according to the county, so a hard freeze can reach lines up in the hills that never worry you in town.
- No water at all: city, authority or well, Ryan looks at your side of the meter or the well system.
- Sewer or septic backup: water coming up in the lowest drain is the sign. Stop running water.
- Water heater failure: a tank that is leaking heavily is both a flood and an electric or gas risk.
- Gas smell: leave first. Ryan handles gas leak detection and gas line work for propane and natural gas.
Lake Lanier, hills and long driveways
The county says part of Lake Lanier lies in its southeastern corner, and the Amicalola, Chestatee and Etowah rivers flow through it. Homes near water and in the hills can mean long driveways and cell dead spots. If you have an address that is hard to find, text it with a landmark. If your own signal is weak, send the text anyway: it will go through when you get a bar.
“When the water at my vacation rental unexpectedly shut off on a Friday evening, I reached out to The Village Plumber after unsuccessful attempts to find other emergency help. Ryan arrived promptly, diagnosed the issue right away, and had everything restored quickly. My guests had running water again within 2.5 hours of notifying me.”
Lori N., November 2025, Google review
What to expect when you call
Ryan answers his own phone, with no call center. He asks what you see, tells you what to shut off, and makes a plan. Estimates are free, there is no trip fee and no diagnostic fee, and you hear the price before work begins. Work is backed by a warranty, with terms in writing at the estimate.
Ryan is based in Ellijay, about 35 miles from Dawsonville, and drives out when it is an emergency. He works in the mountains where calls drop, so text first if you cannot get through. For the regular side of his work in the county, see the Dawsonville plumber page.
Common Questions
Emergency Plumbing Questions in Dawsonville
Do you really answer at night and on weekends?
Ryan is open 24 hours a day, 7 days a week, and he answers his own phone. Text is the fastest way to reach him.
Is a leak under the sink an emergency?
If you can close the little valve under the sink and the dripping stops, it can usually wait. If water keeps coming, shut off the main and call.
What should I do if I smell gas?
Get everyone out of the house first. Do not flip switches or use a lighter. Call from outside the house.
Do you charge extra for an after-hours call?
The Village Plumber does not charge a trip fee or a diagnostic fee, and the estimate is free. Ryan gives you the price before work starts.
Can you help if my well pump stops and I have no water?
Yes. Ryan installs well pumps and well pressure tanks, so he can look at the pump, the tank and the pressure switch. Our page on no water from a well lists what to check first.
Plumbing Emergency? Call or Text Now
Ryan answers his own phone, day or night. Text works best when the signal drops.