"Ryan was knowledgeable, courteous, and took the time to explain the issue and the best solution. What impressed me the most was their honesty and fair pricing, no hidden fees or unnecessary upsells. It's clear that The Village Plumber truly cares about their customers."
Toilet Repair
Toilet Repair and Installation in Ellijay, GA
A toilet that leaks at the floor, rocks when you sit, or needs replacing. Ryan repairs it or installs a new one, with a free estimate first.
What Is Your Toilet Doing?
Short answer: A toilet that leaks at the floor or rocks side to side usually needs a new wax ring or a look at the flange it sits on. A toilet that is worn out or cracked needs replacing. Ryan does both.
- Water on the floor around the base: turn the toilet's shutoff valve clockwise, then call or text. Water that soaks into the floor does more damage the longer it sits.
- A rocking toilet: it can wait a short while, but a rocking toilet can break its seal and start leaking.
- Running or weak flush: usually a small part inside the tank. It can wait for a normal visit.
- Fixture swaps are typically same-day if you already have the fixture on hand. Free estimate, no trip fee, no diagnostic fee.
Match your toilet to the closest one below. Each is a different repair.
- Water around the base. The wax ring may have failed, or the bolts may be loose. Read more on our page about a toilet leaking at the base.
- The toilet rocks. The bolts may be loose, the floor may be uneven, or the flange may be damaged. A rocking toilet is worth fixing before it leaks.
- Water keeps running into the bowl. A part inside the tank is worn. Our running toilet guide covers the causes and the do-it-yourself fix.
- The bowl fills and will not go down. This is a clog or a drain problem. See toilet backing up for what to do first.
- Cracked bowl or tank, or a toilet that is past repair. Time to replace it.
If water is spilling and will not stop, turn the oval or round handle on the pipe behind the toilet clockwise. That shuts off the water to just that toilet.
Toilet leaking or rocking and not sure why?
Send Ryan a photo of the base or the tank. He is a licensed Master Plumber and answers his own phone, day or night.
Wax Ring and Flange Repair
The wax ring is a seal between the bottom of the toilet and the pipe in the floor. The flange is the ring that the toilet bolts to. When either one fails, you get a leak at the base, a smell, or a toilet that moves.
Ryan pulls the toilet, checks the flange, and replaces the seal. If the flange is damaged, he tells you what it needs and what that costs before he goes further. The estimate is free, and you know the price before any work starts.
Flooring that has been wet for a while may be soft. Ryan can point out what he sees, but the floor itself is a job for a flooring contractor.
Replacing a Toilet
Replacing a toilet is a plumbing job as much as a lifting job. The old toilet has to come out cleanly, the flange has to be checked, and the new one has to sit level and seal.
- Buy the toilet yourself and Ryan installs it, or he can source one and include it in the estimate.
- Not sure what to buy? Our guide on how to choose a toilet covers bowl shape, height and flush type.
- Ryan installs a new shutoff valve and supply line if the old ones are worn or stuck.
- He takes the old toilet and leaves the bathroom clean.
If you are replacing a toilet along with a sink or faucet, ask about doing them together. See our fixture installation page for the full list.
What a Customer Says About Working With Ryan
Toilets in Mountain Homes on Septic or Well Water
Many North Georgia homes are on septic systems, and a toilet that is clogged often or runs constantly puts extra water into the tank and drain field. If your toilet keeps clogging, mention your septic system when you call so Ryan can look at the whole picture. Ryan repairs septic systems.
Well water can leave mineral stains in a bowl and wear parts inside the tank. That is another reason a toilet may need new parts sooner in some homes.
Ryan is based in Ellijay and makes house calls across North Georgia. If you have a weak signal, text first: texts get through in the hills when calls drop.
How a Toilet Repair Visit Works
- Call or text and tell him what the toilet is doing. A photo of the base or the tank helps.
- Ryan gives you a free estimate. There is no trip fee and no diagnostic fee.
- You agree to the price before any work starts.
- He does the work and cleans up. Work is backed by a warranty, and the terms are given in writing at the estimate.
Toilet Repair Questions
Why is there water around the bottom of my toilet?
It can be a failed wax ring, loose bolts, a loose supply line, or a leak from the tank. Shut the shutoff valve behind the toilet, then call or text Ryan with a photo.
Can you fix a toilet that rocks?
Yes. Ryan checks the bolts, the floor and the flange, and replaces the seal if needed. A rocking toilet should be fixed before it starts to leak.
Do I need to buy the new toilet myself?
No. You can buy it yourself and Ryan installs it, or he can source one and include it in the estimate.
Is it better to repair a toilet or replace it?
Small parts like the wax ring are worth repairing. A cracked bowl or tank cannot be repaired. Ryan tells you which makes sense and gives a free estimate either way.
How long does it take to replace a toilet?
Fixture swaps are typically same-day if you already have the fixture on hand. Ryan can tell you more when you describe the job.
My toilet runs all the time. Do I need a plumber?
Often not right away. Our running toilet guide shows the common causes. If it keeps running after that, call or text Ryan.
Fix It Before the Floor Pays for It
Call or text Ryan. Free estimate, no trip fee, and you know the price before work starts.